ITO (Information technology outsourcing) and BPO(Business process outsourcing) are two wings supporting businesses. The primary purpose of these bodies is to improve overall efficiency. Their roles might overlap with each other, but they are different. Hiring one does not dissolve the utility of the other. ITO lowers cost on the network & information technology-related systems while BPO manages the operational efficiency in multiple sections of the business.
What is the primary role of ITO?
ITO (Information technology outsourcing) primary role is to minimize the expenditure on information technology and network services. Unless there is a massive profit in this department, the part of ITO is insignificant.
What is the primary role of BPO?
BPO (Business process outsourcing) primary function is to minimize the expenses of various departments. The purpose is to lower the operational cost and maximize the growth with the least investment. BPO looks after operations and core business functioning.
ITO vs. BPO
The Difference Between ITO and BPO
The Difference Between ITO and BPO is that the ITO service providers analyze which type of technologies, storage, wireless, and support services are suitable in any organization, fix essentials in minimum investment for maximum efficiency based on their expertise and knowledge. BPO, on the other hand, manages the operational tasks like personnel management, customer service, and billing and accounting.
Both ITO and BPO are essential for an organization. But, introducing an ITO first is far more beneficial than adding both at once. Overlap may lead to the crossing of opinions and hassle. Introducing ITO first will help gain savings in the networking and IT department, once that is covered, it’s easy to incorporate BPO to look after overall functioning.