ITO (Information technology outsourcing) and BPO (Business process outsourcing) are two wings supporting businesses. The primary purpose of these bodies is to improve overall efficiency. Their roles might overlap with each other, but they are different. Hiring one does not dissolve the utility of the other. ITO lowers costs on the network & information technology-related systems, while BPO manages the operational efficiency in multiple business sections.
What is ITO?
ITO or Information technology outsourcing is when some company transfers information technology processes or functions to a service provider. ITO example is infrastructure outsourcing, such as network system, hosting outsourcing, data backup, management outsourcing, or security management outsourcing.
ITO (Information Technology Outsourcing):
- Refers to outsourcing IT functions, such as software development, maintenance, and support.
- Involves delegating IT tasks to an external service provider managing IT systems and infrastructure.
- Focuses on providing technological solutions to improve business operations and reduce costs.
- It enables companies to tap into the expertise of IT professionals and utilize the latest technologies without investing in expensive hardware, software, and human resources.
- Common examples of ITO include application development and maintenance, database management, network operations, and technical support.
Today in the modern world, companies use service providers and do not think about hosting, reducing operational costs, reducing infrastructure costs, and concrete only in core functions of their organization.
The best example that most IT companies do is paying for a dedicated server or shared hosting. In that case, companies hire a hosting company instead to buy servers and manage all processes alone.
What is the primary role of ITO?
ITO (Information technology outsourcing) primary role is to minimize the expenditure on information technology and network services. Unless there is a massive profit in this department, the part of ITO is insignificant.
What is the primary role of BPO?
BPO’s (Business process outsourcing) primary function is to minimize the expenses of various departments. The purpose is to lower the operational cost and maximize growth with a minor investment. BPO looks after operations and core business functioning.
BPO (Business Process Outsourcing):
- Refers to outsourcing specific business processes, such as payroll, customer service, accounting, and human resources.
- Involves delegating non-core business functions to an external service provider specializing in managing those functions.
- Focuses on streamlining business processes to improve efficiency and reduce costs.
- Enables companies to access specialized expertise, streamline operations, and focus on their core business activities.
- Examples of BPO include call centers, finance and accounting, HR administration, and supply chain management.
ITO vs. BPO
The Difference Between ITO and BPO is that An ITO provider creates cost savings related to computer networks and other information technology systems. In contrast, a BPO provider’s services generate cost savings and operational efficiencies in almost all business areas.
ITO examples include application development and maintenance, database management, network operations, and technical support, while BPO examples include call centers, finance and accounting, HR administration, and supply chain management.
The main difference between ITO and BPO is that ITO focuses on outsourcing IT functions, such as software development and technical support. At the same time, BPO involves outsourcing specific business processes, such as payroll and customer service. ITO aims to provide technological solutions to improve business operations, while BPO aims to streamline business processes to improve efficiency.
Both ITO and BPO are essential for an organization. But, introducing an ITO first is far more beneficial than adding both at once. Overlap may lead to the crossing of opinions and hassle. Introducing ITO will help gain savings in the networking and IT department; it’s easy to incorporate BPO to look after overall functioning once that is covered.
BPO and ITO have several benefits for businesses, including:
- Cost savings: By outsourcing non-core functions to specialized service providers, companies can save on salaries, benefits, and infrastructure costs.
- Access to specialized expertise: Outsourcing allows companies to tap into the expertise of service providers with experience and knowledge in specific areas, such as software development, customer service, or HR administration.
- Improved efficiency: BPO and ITO providers can often provide services more efficiently than in-house teams, resulting in faster turnaround times and better quality output.
- Scalability: Outsourcing allows companies to scale their operations up or down quickly in response to changes in demand or business needs.
- Focus on core business activities: Outsourcing non-core functions frees up company resources and allows them to focus on their core business activities, such as developing new products or expanding into new markets.