Skype microphone not working – what to do?
Skype is a popular communication tool developed by Microsoft Corporation. Being a free texting and video-calling service, Skype is utilized by many organizations worldwide. It operates across a wide range of distances and works on all types of desktop and smartphone systems.
Sometimes, people face audibility issues while using Skype. In case, the other person is inaudible to you, or vice versa, you need to modify sound settings or use an alternate device. If it still doesn’t work, you should check your network connectivity or talk to the service provider.
Basics of Skype Application
Skype is basically a software application for voice calling, video conferencing, and messaging. Since its inception, it has been owned by several companies at different times. At present, Skype is considered a product of Microsoft Corporation. Its services are offered for commercial as well as personal usage.
There are variants of Skype available for existing operating systems like Windows or Mac desktops, Android or iOS of smartphones, and smart speakers like Amazon’s Alexa. You can place a call from one Skype account to another at zero cost. The only requirement is that you must make a Skype account before using it.
While the usual audio/video calls made through Skype are free, the conventional phone calls are paid, unless you have set up a phone number just to receive the incoming ones. Skype is commonly preferred for free global business calls as a substitute for costly long-distance phone calls. If you opt for conventional phone services, you are required to pay as per the call receiver’s country/location. International phone services are priced higher for some countries compared to others. Alternatively, you can buy a monthly plan that covers the requisite set of countries you wish to call.
The workings of Skype also depend upon your network connectivity. A poor internet connection is one probable cause of intermittent or unstable audio on Skype. If this is the case, ensure that you are within the range of the network or get near your Wi-Fi router for stronger connectivity. Else, ask for assistance from your internet provider.
Skype Sound Not Working
When you are on a Skype call and the other person is inaudible to you or you are inaudible to them, there can be a problem with your system’s sound settings, the other person’s system, or a Skype error.
In this scenario, people at both ends need to put in some work to resolve the issue. Meanwhile, you can use Skype’s instant messaging option to convey the same to the other person. In case of a video call, you can also gesture the person regarding the audio trouble. Besides, you may explain your issue via email.
Fixing Sound Issues in Skype
The functioning of speakers and microphones can be checked through an inbuilt ‘echo call’ option. But if you are on a Skype call, you will have to abort the call first.
In your contacts menu, do a search for Skype’s ‘Echo/Sound Test Service’. Then, make a call to the contact given for this service. Hereon, you will be asked to drop a test message, and get it echoed back to you. If you hear it well, your system’s sound settings are fine and the problem is likely to be with the other person’s device. Do tell the other person to examine the audio settings in the same way.
But if you are unable to hear your voice back, there is some trouble with the speakers or the audio system isn’t set rightly. Further, if the instructions are audible but not your message, your microphone may not be faulty.
Tackling Speaker Problem
If you are not receiving the voice during a Skype call, the problem is likely to be in your speakers. To check the speakers, you can play some other audio program and observe if you face the same trouble. For instance, browse to a website such as YouTube or launch an app like iTunes, and play any music file or video with sound.
If the sound isn’t audible, firstly ascertain that your headsets or external speakers are securely attached. Try unplugging them and play the audio via your system’s inbuilt speakers. Another option is to try the same with another sound device. Make sure that the volume buttons of the device are not muted or too low to hear. Sometimes, the volume buttons are set to a low level by default and you have to keep altering the controls till you hear the sound. In a smartphone, the volume controls are present on either side of the phone. However, sound buttons on computers and laptops are generally found on the keyboard or somewhere in system settings.
If you are working this on a Windows PC/laptop, navigate to the ‘Settings’ menu given in the ‘Start’ menu. From the ‘Settings’ menu, Pick the ‘Sound’ feature and adjust the corresponding slider to a higher level. Similarly, on your Mac computer, press the volume button from the menu bar present on the top of the screen. Here, you can change the volume by pushing the slider. The other way is to use volume controls on the keyboard.
Tackling Microphone Problems
Another reason for inaudibility on a Skype call is a defective microphone. First of all, inspect your microphone with the help of a Skype ‘test call’ option. If you are using an exterior microphone device, switch to the internal or built-in microphone of your system. If it is not feasible, you can try using another external microphone.
If you don’t hear the recorded sound message, check whether your microphone is set to mute or very low volume. To do this on a Windows desktop, right-click on the speaker at the taskbar and choose ‘Recording Devices’. Then right-click on your microphone given in the menu and choose ‘Properties’. In the ‘Properties’, you will notice an option of ‘Levels’. Modify the sound levels and click ‘OK’ to keep the required settings.
iPhone microphone not working
If you are using a Mac computer, go to the Apple icon present on the top end of the screen and choose ‘System Preferences’. Here, you need to choose ‘Sound’ and then ‘Input’. Now, change the sound level with the audio slider.
Similarly, on an Android or iOS smartphone, increase the output volume from the buttons located at either side of the phone. This will also elevate the input volume and sound level of the microphone.
The instructions given in the article are specifically meant for Skype in Windows 8. Comparatively, the steps may be a little or more different in other versions.